How to clear your browser's cache and cookies

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Each time you access a file through your web browser, the browser caches (stores) it, thus the browser doesn't have to once again retrieve files from the remote web site each time you click Back or Forward. You should periodically clear the cache to allow your browser to function more efficiently.

A cookie is a file created by a web browser, at the request of a web site, that is then stored on a computer. These files typically store user-specific information, such as selections in a form and authentication data. Browsers will normally clear cookies that reach a certain age, but clearing them manually may solve problems with web sites or your browser.

 

Below we've outlined the methods  for clearing this data on some of the popular browsers that we support.

 

Windows Operating System:

 

Internet Explorer:

 

Go to "Tools", "Internet options" then click "Delete..." under Browsing History. 

Once the "Delete Browsing History" box shows up un-check "Preserve Favorites website data". 

Then select "Temporary Internet files", "Cookies", and "History" and click "Delete" on the bottom. 

Once this is complete close all browsers, then proceed to log in to Learn360 and perform a search and click a video.

 

Firefox:

 

Go to the History tab, then click Clear Recent History.

Select the time range as Everything

Check the boxes for Browsing & Download History, Form & Search History, Cookies, Cache and Active Logins, then click Clear Now.

Once this is complete close all browsers, then proceed to log in to Learn360 and perform a search and click a video.

 

Chrome:

Click the Chome menu Chrome menu and navigate to History.

Click Clear browsing data

From the drop-down menu select From the Beginning of Time and check Browsing History, Download History, Cookie and other site and plug-in data, as well as Cached Images and files.

Then proceed to click Clear browsing data. 

Once this is complete close all browsers, then proceed to log in to Learn360 and perform a search and click a video.

 

Safari:

 

Click on the Action (Gear) icon, located in Safari's main toolbar, then choose Reset Safari.

A warning dialog will appear detailing items to be removed, by default all items within this window are checked.

Click the reset button to compete the process, your Safari browser will now restart automatically.

 

Mac Operating System:

 

Firefox:

 

Click on Firefox on the top and select preferences from the drop-down menu.

Select the Privacy tab and click clear your recent history, and choose Everything, then remove Browsing & Download History, Form and Search History, Cookies, Cache and Active Logins. 

Then select Clear Now. 

Once this is complete close all browsers, then proceed to log in to Learn360 and perform a search and click a video.

 

Chrome:

Click the Chrome menu Chrome menu on the browser toolbar.

Select Tools and then Clear browsing data. From the drop down menu  choose beginning of time. Then in the dialogue box that appears check Browsing History, Download History, Cookie and other site and plug-in data, as well as Cached Images and files. 

Click Clear browsing data.

 

Safari:

 

Click on Safari and choose Reset Safari.

From the next window select Remove All and then done. 

Once you click done Safari will automatically restart.

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